Privacy Policy

1. Who we are
Zupi Store operates the website www.zupistore.com. We are the controller of the personal information we collect through this website. Our contact details are:

Caio Guilherme Monteiro
Email: supportzupistore@gmail.com

 

2. What information we collect
We may collect the following information when you use our website, place an order or contact us:
- Your name, email address, phone number and delivery and billing addresses.
- Order details, such as the products you buy and your order history.
- Messages you send us through our contact form or by email.
- Technical information, such as your IP address, browser type, device and pages visited, collected through cookies and similar technologies.
- Your marketing preferences, if you subscribe to our newsletter.

We do not store your full payment card details. Payments are processed securely by our payment providers.

 

3. How we use your information
We use your information to:
- Process and deliver your orders and handle returns and refunds.
- Respond to your questions and provide customer support.
- Send you order updates and delivery tracking.
- Send you marketing emails, but only if you have agreed to receive them. You can unsubscribe at any time.
- Improve our website, products and services.
- Prevent fraud and meet our legal obligations.

 

4. Our legal bases
Under UK data protection law, we rely on the following legal bases:
- Contract: to process and deliver your order.
- Legitimate interests: to run and improve our business and prevent fraud.
- Consent: for marketing emails and non-essential cookies.
- Legal obligation: to keep records such as accounts and tax information.

 

5. Who we share your information with
We only share your information when necessary and with trusted third parties, including:
- Suppliers and fulfilment partners who prepare and dispatch your order.
- Delivery and courier companies.
- Payment providers.
- Our website platform, Wix, and other service providers who help us run our website, email and analytics.
- Authorities, where we are required to do so by law.
We do not sell your personal information.

 

6. International transfers
Some of our suppliers and service providers are located outside the United Kingdom. Where we transfer your information abroad, we take steps to make sure it is protected in line with UK data protection law.

 

7. How long we keep your information
We keep your information only for as long as needed for the purposes above, including to meet legal, accounting and tax requirements. For example, order records are generally kept for up to [6 years]. Marketing information is kept until you unsubscribe.

 

8. Cookies
Our website uses cookies to make it work, remember your basket, understand how visitors use the site and, with your consent, for marketing. You can accept or decline non-essential cookies using the cookie banner, and change your browser settings at any time.

 

9. Security
We take reasonable steps to protect your information from loss, misuse and unauthorised access. However, no online transmission is completely secure.

10. Complaints
If you are unhappy with how we use your information, please contact us first. You also have the right to complain to the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

 

11. Contact us
For any questions about this policy, email supportzupistore@gmail.com.