Terms & Conditions

1. About us
These terms apply to all purchases on www.zupistore.com, operated by Zupi Store:
Zupi Store;
Email: supportzupistore@gmail.com
By placing an order, you agree to these terms.

2. Products
We sell fitness accessories and gym gear. We try to describe our products accurately, but colours and sizes may vary slightly.

3. Orders
Your order is an offer to buy. A contract is formed when we send you a dispatch confirmation. We may decline an order, for example because of a pricing error, lack of stock or suspected fraud, and if so we will refund any payment taken.

4. Prices and payment
Prices are shown in [GBP £] and include VAT where applicable. Delivery costs are shown at checkout. Payment is taken when you order and processed securely by our payment providers. We do not store your full card details.

5. Delivery
Orders are usually dispatched within 1–3 working days, and standard UK delivery takes 7–14 working days from dispatch. These are estimates, not guaranteed dates. See our Shipping & Returns page for details.

6. Cancellation and returns
You have 14 days from receiving your order to cancel, and a further 14 days to send the items back. Email supportzupistore@gmail.com with your order number to start a return. Items must be unused, in original packaging and resalable. For hygiene reasons, we cannot accept opened water bottles or used items. Unless the item is faulty or incorrect, you pay for return postage. We refund you within 14 days of receiving the return, to your original payment method.

7. Faulty or incorrect items
If an item arrives damaged, faulty or not as described, contact us within 14 days of delivery with your order number and photos. We will offer a replacement or refund, including return postage. This does not affect your rights under the Consumer Rights Act 2015.

8. Safe use
Fitness equipment can cause injury if used incorrectly. Follow any instructions provided and speak to a doctor before starting a new exercise programme if you are unsure. Our products are not medical devices.

9. Privacy and website
We use your personal information as explained in our Privacy Policy. All content on this website belongs to us or is used with permission and may not be copied without our consent.

0. Changes and governing law
We may update these terms from time to time, and the version shown when you place your order applies to it. These terms are governed by the laws of [England and Wales].

11. Contact us
Questions? Email supportzupistore@gmail.com. We aim to reply within 1–3 working days.